Refund policy

Made-to-Order Products

All WildOrbit products are professionally printed to order specifically for each customer. As production begins shortly after an order is placed, we encourage customers to review their order details carefully before completing their purchase.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at support@wildorbit.store.

 
Unless otherwise agreed or required by applicable consumer law, customers are responsible for the cost of returning non-defective items. If an item arrives damaged, defective or incorrect, WildOrbit will work with the customer to provide an appropriate resolution.

If your return request is approved, our customer support team will provide detailed return instructions, including the appropriate return address and any additional information required to process your return. Please do not send items back without contacting us first, as unauthorised returns may not be accepted.
You can always contact us for any return question at support@wildorbit.store.

Damages and issues: If your order arrives damaged, defective or you receive an incorrect item, please contact us at support@wildorbit.store within 30 days of delivery, including photographs where possible, so that we can investigate and arrange an appropriate resolution.

Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period: Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 days have passed since we've approved your return, please contact us at support@wildorbit.store.

At WildOrbit, customer satisfaction is important to us. If you have any questions regarding your order or this Refund Policy, please contact our customer support team at support@wildorbit.store and we will be happy to assist.